Privacy Policy
Your privacy is our priority. Learn how Repair Junction protects and manages your personal information in compliance with GDPR and other privacy regulations.
Last Updated: January 15, 2025 | Effective Date: January 15, 2025
This policy applies to all users of Repair Junction services and platforms.
Introduction
Repair Junction ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our repair services, website, and mobile applications.
We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable privacy laws. By using our services, you consent to the data practices described in this policy.
If you have any questions about this Privacy Policy, please contact us using the information provided at the end of this document.
Information We Collect
- Personal identification information (name, email address, phone number)
- Device information and repair history
- Payment and billing information
- Communication preferences and feedback
- Technical data including IP addresses and browser information
How We Use Your Information
- Process and track your repair requests
- Provide customer support and technical assistance
- Send service updates and notifications
- Improve our services and user experience
- Comply with legal obligations and regulations
Information Sharing
- We do not sell, trade, or rent your personal information
- Share data only with authorized repair partners
- Disclose information when required by law
- Use third-party services for payment processing
- Maintain strict confidentiality agreements
Data Security
- Encryption of sensitive data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication measures
- Secure data centers with physical security
- Employee training on data protection practices
Data Retention
- Repair records retained for 7 years for warranty purposes
- Account information kept while account is active
- Payment data retained as required by financial regulations
- Marketing preferences can be updated anytime
- Right to request data deletion subject to legal requirements
Your Rights (GDPR)
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure (right to be forgotten)
- Right to data portability
- Right to object to processing
- Right to withdraw consent
Contact Us
services@repair-junction.com
Phone
0788994926
Address
10th Floor, Mitsumi Business Park
Westlands, Nairobi, 32735-00600
Kenya
For GDPR-related requests, please include "GDPR Request" in your subject line.