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Terms of Use

Please read these terms carefully before using Repair Junction services. These terms govern your use of our platform and services.

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Last Updated: January 15, 2025 | Effective Date: January 15, 2025

These terms constitute a legally binding agreement between you and Repair Junction.

Agreement to Terms

These Terms of Use ("Terms") govern your use of Repair Junction's website, mobile applications, and repair services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy.

Repair Junction ("we," "us," or "our") provides device repair and maintenance services through our platform and network of authorized repair partners. These Terms apply to all users of our Service, including customers seeking repair services and repair partners providing services.

If you do not agree to these Terms, please do not use our Service. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting.

Acceptance of Terms

  • By accessing and using Repair Junction services, you accept and agree to be bound by these Terms of Use
  • If you do not agree to these terms, please do not use our services
  • We reserve the right to modify these terms at any time with notice
  • Continued use after changes constitutes acceptance of new terms
  • These terms apply to all users, including customers and repair partners

Service Description

  • Repair Junction provides electronic device repair and maintenance services
  • Services include diagnostics, repairs, parts replacement, and technical support for phones, laptops, tablets, and other electronic devices
  • We work with authorized repair partners and certified technicians across Kenya
  • Service availability may vary by location and device type
  • We provide estimates but final costs may vary based on actual repairs needed

Payment Terms

  • Payment is required before or upon completion of repairs
  • We accept major credit cards, debit cards, and digital payments
  • Prices are subject to change without prior notice
  • Additional charges may apply for expedited service or special parts
  • Refunds are processed according to our refund policy

Service Delivery

  • Repair times vary based on device type and repair complexity
  • We provide status updates throughout the repair process
  • Pickup and delivery services available in Nairobi and surrounding areas
  • Devices must be claimed within 30 days of completion
  • Storage fees may apply for unclaimed devices after 30 days

Warranty and Liability

  • 90-day warranty on all repairs and replaced parts
  • Warranty covers defects in workmanship and parts
  • Warranty does not cover damage from misuse or accidents
  • Our liability is limited to the cost of the repair service
  • We are not liable for data loss during repairs

User Responsibilities

  • Backup all data before submitting device for repair
  • Remove passwords and security locks from devices
  • Provide accurate device information and problem description
  • Pay for services as agreed upon
  • Claim repaired devices within the specified timeframe

Prohibited Activities

The following activities are strictly prohibited when using our Service:

Attempting to reverse engineer our systems or processes
Submitting devices with illegal content or modifications
Providing false information about device ownership
Attempting to gain unauthorized access to our systems
Using our services for any illegal or fraudulent purposes
Interfering with the operation of our website or services

Termination

We may terminate or suspend your access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will cease immediately. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Questions About These Terms?

If you have any questions about these Terms of Use, please contact us:

0788994926
10th Floor, Mitsumi Business Park, Westlands, Nairobi, Kenya